Simplifying Health Plan Materials
This Blue Cross Blue Shield (BCBS) organization ensured that their Centers for Medicare and Medicaid Services (CMS) four Star Rating was maintained …
case study
Customer Communications Management Service Provider Grows Customer Base with Blue Relay
Summary Customer communications management is a complex, risk-prone and expensive activity—regardless of whether the documents are managed by the insurer or an outsourced service provider. …
Blue Cross Blue Shield Automates Medicare Communications to Drive Compliance
Blue Relay was used to track all documents, processes and people for some of their programs and it soon became apparent that they were managing more documents than originally thought. Along with providing full visibility into their documents…
ESI Achieves Compliant, Timely and Effective Member Communications
Campaign management and member correspondence at ESI was time-consuming, labor-intensive and prone to compliance risk. They needed a way to deliver accurate and timely material that was reviewed and approved. With Indellient’s help, ESI gained full…
